Orders are processed within 2–3 business days.
Estimated delivery times:

• USA: 3–5 business days

• UK: 3–6 business days

• Europe: 5–7 business days

• Rest of the world: 7–14 business days
  (Delays may occur during high-volume periods or customs checks.)

Once your order ships, you’ll receive an email with your tracking number.
Tracking updates are usually visible within 24 hours.

Yes! All orders include free standard shipping worldwide.

Please take photos of the package and product immediately and email them to us at contact@ohprecious.com.
We’ll help you file a claim and arrange a replacement or refund.

Yes, if it hasn’t been processed yet.
If it’s already processed, a 5% cancellation fee applies to cover transaction costs.
Once shipped, it can no longer be canceled — but you can request a return upon receipt.

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We offer 30-day returns for unused products in their original packaging.
Return shipping costs are the customer’s responsibility unless the item is defective.
See our Return & Refund Policy for details.

When you contact us, you’re not just sending a ticket into a queue. You’re speaking to a team that cares about your story, your treasures, and your peace of mind.
💖 Let’s keep your jewelry safe, beautiful, and always ready for your next special moment.