Are you disappointed with your order, or does the product not meet your expectations?
We strive to deliver you the best in quality and value. If, for any reason, you are not satisfied with your order, we are happy to take back the product and issue you a full refund of your purchase.
Then yes, you can demand a return of the product without any problem and receive a refund of the total amount of your purchase, including shipping costs (the return shipping costs are not refunded.).
Your item must be unused and in the same condition as you received it to be eligible for a return. It must also be in the original packaging.
REQUEST A RETURN
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
Suppose the customer wishes to return the product purchased on the site to the seller for any reason. In that case, the customer must inform the seller beforehand so that the latter can communicate the instructions related to the product return.
If the customer returns the product to the seller on his initiative, the seller will be able to refuse the package and proceed with the refund.
Here is some information about our return policies :
- Products can only be returned if they are still in their original condition and packaging. Used products or products damaged by the customer will not be eligible for a refund.
- Request your Return by emailing firstname.lastname@example.org with an exact return reason, pictures, or video of the product that supports your sense. Upon approval, you will receive the address of the closest warehouse where you can mail the product you would like to return.
- To ensure your refund, please use the trackable mail service. We will not be responsible for lost or missing packages.
- Upon receiving your package, we will examine your products and give you a full refund for your original payment method. You will receive a refund receipt to the email address you used when making your original order.
Items that you cannot return:
Several types of goods are exempt from being returned. You cannot return perishable goods such as food, flowers, newspapers, or magazines. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
- Products purchased with a coupon or discount code.
Situations where only a partial refund is granted:
There are certain situations where only partial refunds are granted:
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Return for exchange
We will only replace an item if it is defective or damaged.
If you use Paypal to make your payment, the refund would be immediate upon receipt of your product.
If you make your payment by credit card, it will take 3 to 5 business days to receive the refund on your credit card statement after receiving your product.
Late or missing refunds
Please understand that we issue refunds as soon as your refund request is approved – the money leaves our account immediately.
If you haven’t received a refund, first recheck your bank account.
Then contact your credit card company. It may take some time before they officially post your refund.
Next, contact your bank. There is often some processing time before a refund is posted.
We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all this and still have not received your refund, please get in touch with us at email@example.com.
If the returned item was identified as a gift at the time of purchase and was sent directly to you, you will receive a gift credit equal to the value of your return.
If the item was not identified as a gift at the time of purchase, or if the gift giver preferred to receive the item first and give it to you later, we will send a refund to the gift giver, and they will know that you returned the item.